Comments

If you have any comments or suggestions regarding our website, please follow the e-mail link.

Please do not e-mail any medical questions or queries via the e-mail as it may not be looked at immediately.

E-Mail comments about the website

Complaints

We aim to offer an efficient and caring service to all our patients. However, if you have any suggestions or complaints please contact the Practice Manager; Alison Shenton. All written complaints will be acknowledged within 48 hours and we will undertake a full investigation. You will be invited to discuss your complaint with a senior member of staff, and a written summary will be forwarded to you as soon as possible.

Patient Responsibility

The Wycliffe Medical Practice works in partnership with the patients. This means both the surgery and the patients have a responsibility to each other to work together. The patient has a responsibility to ensure the services provided under the NHS are used appropriately, and any appointments made are kept or cancelled in order to reduce wastage.

Zero Tolerance

The surgery operates a zero tolerance policy and will not endure abusive, violent or unreasonable behaviour. Patients who are deemed to be within this category will be removed from the surgery list, and will be required to register with a secure surgery in Leicester.