Appointments

The The Surgery is open from 8.30am until 6.00pm Monday to Friday (excluding Bank Holidays).

We are changing our appointment system from Monday 1st September 2008:

  • We have changed our system to accommodate our patients wishes and will have a greater number of appointments available within one week of you contacting us. In order to achieve this, we will need to reduce the number of book on the day appointments. We will be introducing this new system from 1st September.
  • Same day appointments will only be available for urgent medical problems that cannot wait until the next routine appointment. If you need to be seen on the day you call, please bear in mind that the urgent appointment will be with the Duty Doctor and not your usual GP and will be for the urgent problem only.
  • We will also be implementing telephone consultations and your doctor may ask you to book one of these when they next need to review your medication or to follow-up your progress if you have a long term medical problem. If your doctor does request that you book a telephone appointment, please ask the receptionist to arrange this for you on an appropriate date. Telephone appointments can also be offered to discuss abnormal test results or if you think that you may have a water infection. Please request this service when you contact the surgery; we will arrange for your GP to call you back.
  • Please note that a Telephone Appointment is not suitable for skin rashes, suspected chest infections or any other problem where your GP may need to examine you.
  • If you have a query about your hospital appointment, please discuss the details with a member of our administration team, you do not need to see your GP.

You may now make advance appointment bookings and book on the day appointments by using the online facility.

Surgeries are held at various times throughout the day, but please note that there is not a Doctor at the Health Centre at all times during the day.

Please note that patients who arrive late may not be seen, and may be asked to re-book for another day. If you are unable to keep a booked appointment, please let us know as soon as possible, so we can offer the appointment to someone else.

You are welcome to consult with any Doctor, but we do ask you to see the same Doctor for an ongoing problem in order to maintain continuity.

Should any patient feel that they would like a chaperone present during their examination then please ask the Doctor and this can be arranged.

Please note that appointments are ten minutes long and are for one person only. If you have several problems to discuss, please let the receptionist know so a longer appointment can be booked.